> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://adminer.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I registered with the wrong number, what should I do?

When you register on the platform with the wrong number, you cannot use the platform without having the confirmation code.

So from here you can take two paths

The quickest way is to press the support button and contact our team. The support team will listen to your case and resolve your issue quickly.

![](https://storage.crisp.chat/users/helpdesk/website/b675c3dd6a3bd800/7870531b-27d1-418e-bf73-dc9886_1qbmvz6.png)

Now, if you want to resolve this problem manually, you can click on your name and go to the “confirm cell phone” tab. There, you will have the option to exchange your cell phone number for another.

**Attention:** The second confirmation code may take a little longer than the first.

![](https://storage.crisp.chat/users/helpdesk/website/ce7d4aa801dc7800/8e41eda0-accd-47e7-9572-39af97_1o4gmuf.png)